Warranty & Repairs Policy

At BENS PARIS, we are committed to providing high-quality jewelry and ensuring every piece is unique.

Orders

  • Orders can be placed anytime through our website.
  • Each jewelry piece is custom-designed, with production times typically ranging from 7–14 business days.
  • If you choose in-store pickup, we will notify you when your order is ready.
  • For deliveries within Israel, please allow an additional 3–5 business days for shipping. You will receive a tracking number once your package is dispatched.
  • During holidays or busy periods, production may take longer. We will contact you if your order is delayed.

Custom Orders

  • Custom jewelry orders will be delivered within 4 weeks from the order date.
  • The design process will be determined during a meeting at our Ramat Gan office, based on existing designs or digital visualizations.
  • We offer one round of changes for personalized designs (images and/or videos).
  • Final products may slightly differ from video simulations.
  • Additional changes beyond the first round may incur extra charges, subject to our discretion.

Warranty & Responsibility

  • Our warranty is valid for 1 year from the date of purchase.
  • It covers repairs resulting from reasonable use and natural wear.
  • We recommend insuring your jewelry as soon as you receive it.
  • The warranty does not cover damage caused by misuse, accidents, or intentional harm.
  • Repairs or alterations by third parties void the warranty.
  • The warranty does not cover lost, dropped, or stolen jewelry or diamonds.
  • It does not cover the loss, falling out, or damage of stones, even if unnoticed.

Repairs

Repairs can be sent to us by appointment. The customer is responsible for shipping costs. Repairs not covered by warranty will incur additional charges.

Repair times typically range from 7–21 business days.

General Repair Price List

  • Finish/refreshing and polishing/rhodium: NIS 50–200
  • Placement reinforcement: NIS 50
  • Engraving: NIS 75–250
  • Additional chain length: NIS 100–200
  • Soldering a broken chain: NIS 100
  • Bracket replacement (size or shape): NIS 150

Resize Policy

  • Some jewelry cannot be resized — please confirm size before purchasing.
  • For eligible rings, resizing up to 2 sizes is free within 7 business days of receipt.
  • After one month or for complex resizing, costs range from NIS 100–350.
  • We offer free chain resizing or stopper adjustments within 10 days of delivery. Chain extensions are available anytime for a small fee.

Damaged Items

If your jewelry is damaged upon delivery, please contact us immediately for repair or replacement:

Email: info@bensparis.com
Phone: 058-6311714

Insurance

BENS PARIS is not responsible for any loss, theft, or damage to jewelry or stones. We strongly recommend insuring your jewelry upon receipt.

VAT

VAT is applied to all orders delivered within Israel, in accordance with the law.

Privacy Policy

By providing your personal details, you consent to being registered in our accounting system or database. Collected data may include email, address, phone number, and full name.

Your data may be used for communication, service provision, and service improvement. Customer data may be shared with third parties as necessary. We may also use cookies to enhance your browsing experience.

Trademark

The BENS PARIS mark is our exclusive trademark. Unauthorized use of our logo, trade name, images, or products is strictly prohibited.

Contact Us

If you have any further questions or require assistance, please don’t hesitate to contact us:

Email: info@bensparis.com
Phone: 058-6311714